Commerce Co-pilot
Structured support for the systems that run your business.
Commerce Co-pilot is our ongoing support agreement for businesses that need a trusted partner throughout the year.
Support with context
A lot of support agreements are built around capacity, not understanding. You get a block of hours, a ticket queue, and someone waiting for instructions.
Commerce Co-pilot is different because we support the whole operating context, not just the task in front of us. We understand how the systems connect, where the risks sit, what the commercial impact is, and how each change affects the team using the system every day.
Commerce Co-pilot includes
A structured support agreement with agreed priorities, response expectations, and a clear operating rhythm.
Regular support meetings to review priorities, open issues, improvements, and roadmap decisions.
Investigation and resolution of issues across platforms, data flows, fulfilment, inventory, reporting, and customer-impacting workflows.
Ongoing improvements, small changes, and technical housekeeping so the system does not quietly decay after launch.
Roadmap reviews to prioritise what should be fixed, improved, automated, or left alone.
Documentation, knowledge transfer, and practical guidance for your team.
Who Co-pilot is for.
Best suited to established product businesses where commerce operations are too important to leave unsupported, undocumented, or dependent on one person.
You run Shopify, Shopify Plus, B2B, POS, wholesale, inventory, finance, fulfilment, or reporting systems that need to stay reliable.
Your internal team needs a first call for commerce operations and systems questions, not just a developer who waits for tickets.
You have already built important infrastructure and want it maintained, improved, and protected as the business changes.
You want support to be structured, accountable, and commercially aware rather than reactive, vague, or purely technical.
What it is not.
Co-pilot works best when we support your team, not replace it. It covers ongoing support and improvement, but does not replace larger projects or marketing support. It will not work for your business if you:
Need one-off bug fixes with no ongoing relationship.
Need paid media, SEO, or campaign management support.
Want unlimited development capacity without prioritisation, roadmap decisions, or scope boundaries.
Need a support partner who understands the whole operation?
Start with a conversation about the systems you run, where support currently breaks down, and what a structured Co-pilot agreement would need to cover.